These Terms and Conditions (T&Cs) govern the business relationship between North Peak Sport and its clients. They form an integral part of all contracts concerning our coaching, leadership development, and consulting services. By placing an order or utilizing our services, the client fully accepts these T&Cs.
A contract with North Peak Sport is established either through mutual signing of a written agreement or through our written confirmation of a client order. The exact scope of services, objectives, timeframe, and fees are defined in individual contracts or order confirmations. Changes or additions require written form.
Our service offerings include in particular:
Our fees are quoted in Canadian Dollars (CAD) and are subject to applicable sales taxes. For long-term coaching engagements, we reserve the right to issue monthly interim invoices. Unless otherwise agreed, the following payment terms apply:
North Peak Sport is committed to client satisfaction and the following refund policy applies to our services:
This refund policy does not limit any statutory rights consumers may have under applicable Canadian consumer protection laws.
Scheduled coaching sessions and appointments are binding. For cancellations or postponements by the client, the following rules apply:
In justified exceptions (such as serious illness with medical certificate), we strive for accommodating solutions. North Peak Sport reserves the right to cancel or postpone appointments for important reasons. In this case, the client incurs no costs.
The success of our coaching services depends significantly on the client's engagement and participation. The client therefore commits to:
North Peak Sport commits to the strictest confidentiality regarding all client information shared during coaching relationships. This applies even after the termination of the business relationship. We treat all client conversations, assessment results, and personal insights with utmost discretion and do not disclose them to third parties without express consent. The collection and processing of personal data is conducted in accordance with our Privacy Policy and applicable data protection regulations.
All documents, coaching materials, assessment tools, frameworks, and other work products created by North Peak Sport are protected by copyright. The client receives a non-exclusive, non-transferable license to use these for personal or internal organizational development. Redistribution to third parties or commercial use beyond the agreed scope is not permitted without our express written consent. North Peak Sport reserves the right to use developed methodologies and concepts in anonymized form for other clients.
North Peak Sport is entitled to name the client as a reference unless the client expressly objects. The use of logos or detailed engagement descriptions for marketing purposes, however, always requires the client's express consent. At the client's request, specific confidentiality agreements can be made to regulate this point in more detail.
North Peak Sport provides its services with utmost care and to the best of its knowledge and belief. However, we do not guarantee the achievement of specific career or business outcomes. Our liability is limited to intent and gross negligence and is capped at the agreed fee. Liability for slight negligence, indirect damages, consequential damages, or lost profits is excluded to the extent permitted by law.
Should individual provisions of these T&Cs be invalid or unenforceable, the validity of the remaining provisions remains unaffected. An effective provision that comes closest to the economic purpose of the invalid provision shall replace the invalid provision. Changes or additions to these T&Cs must be in writing. Canadian law applies exclusively. The place of jurisdiction is Vancouver, British Columbia, to the extent legally permissible.